Circuit 1 Rocks / Suzuki steps up

I hear a lot of shit here and elsewhere about Suzuki being a pain in the ass when it comes to warranty work and fixing stuff owners feel that they should handle. I have contacted Suzuki customer service a couple of times by letter with problems and got a response and satisfaction both times. This week they stepped up to replace my fork tubes that the Ti Nitride had worn off of.
Since I had Circuit 1 rework my forks last year I was hesitant to let the dealer mess with my perfect setup. They consulted with Suzuki and agreed to let me send the new parts with my forks to Circuit 1 for the swap. The dealer took off the forks and overnighted them to Circiut 1. Big Pat at C1 did the work and sent them back that day! I'll be back on the road with a new set of tubes and a retuned fork courtesy of Suzuki and Circuit One Suspension.
I suspect that a good portion of Suzuki’s bad rep on service is a result of crappy dealers and not Suzuki themselves. And Circuit One, they rock, one-day turnaround and a stellar setup to boot.
Thanks, Big Pat@ Circuit 1 and US Suzuki for stepping up and doing things right.

Don't kid yourself! If Suzuki warranty service was up to par you wouldn't have to write Suzuki America. I have also had to write them and yes they did step up and deal with the issue. One of my friends had to get a lawyer do the writing to get them to step up but in the end they did.

I agree the dealers are less than satisfactory also on warranty work. Sometimes the Suzuki system works, other times you have to get aggresive.

casey how many miles did ya have on da bike..
n' (aprox) what is yer vin #?

just wonderin? as i have an ''early'' bike myself. :o 14,000 miles up... :wink:

casey...i've changed a bunch of fork tubes with that problem and never had a problem warrantying it....its upto the dealer if he really wants to go the extra mile for u....

had my bikes forks done at vn suzuki 6 months ago. no problems, infact, pranav ordered the parts before the bike was even droped off. so it was a 1 day deal. van nuys suzuki and pranav are tops in my book and they always get first shot at my money. thanks...........123

MillenniumFalcon , I hear you. I figured out that because of the demographic of the typical Suzuki sportbike rider that they cover their ass.
Read some of the stuff owners do with their bikes and expect it to be covered. " Fugging Suzuki won't cover my fried motor and blown fork seals." Same guy" I was wheeling down the freeway in fifth for about a mile and boy was it cool"
Writing just formalizes your position and creates a document that their corperate mentality understands.
Bombay I have no doubt that it's 90% dealer bullshit that gives the factory a bad rep.

Z i had about 9500mi and the vin ends with 105464 . The nitride was showing through at about 6500mi.

Z i had about 9500mi and the vin ends with 105464 . The nitride was showing through at about 6500mi.


thanks, mine ends in 100310 so i think dat, it's #310 made.. n' has more miles... still looks great... :up:
so i guess it was a ''spot'' problem?? as opposed to an ''early bike'' problem?????????? :up: :lol:

Suzuki is VERY accomodating. More so than any other OEM I've dealt with.

Keeps me buying them!